Privacy Policy
Solar Dream > Privacy Policy
Welcome to Solar Dream. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.
By using our website or engaging with us, you agree to the terms outlined in this Privacy Policy.
Who We Are
Solar Dream Ltd is a UK-based renewable energy company specialising in solar and sustainable energy solutions.
Our registered office is located in Cambridge, United Kingdom
If you have any questions about how we handle your information, you can contact us at:
Email: info@solardream.co.uk
Information We Collect
We may collect and process the following types of personal information:
Information You Provide to Us
- Name
- Email address
- Telephone number
- Address and postcode
- Details about your property (for roof or solar suitability)
- Enquiry details or feedback messages
- Payment and billing details (if applicable)
How We Use Your Information
We use your information to
- Provide quotations, consultations, and installation services
- Respond to your enquiries and provide customer support
- Improve our website, services, and customer experience
- Send important updates, offers, or promotional communications (only with your consent)
- Comply with legal obligations and ensure data security
We will retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Lawful Basis for Processing
We process personal data under the following lawful bases
- Consent: When you opt in to receive updates or marketing.
- Contract: To perform a service or provide a quotation you requested.
- Legal obligation: To comply with UK and EU data protection laws.
- Legitimate interest: For improving services and maintaining customer relationships.
How We Store and Protect Your Data
Your personal information is stored securely on encrypted systems and protected from unauthorised access, alteration, or disclosure.
We regularly review our security procedures and limit access to personal data only to authorised personnel.
We regularly review our security procedures and limit access to personal data only to authorised personnel.
Sharing Your Information
We do not sell or rent your personal data to third parties.
We may share your information only with:
- Trusted service partners (e.g., installers, engineers, payment processors) to deliver services
- Regulatory bodies if required by law
- IT or marketing providers who help us manage our systems (under strict confidentiality agreements)
- All third-party partners are required to comply with GDPR and UK Data Protection Act 2018 standards.
All third-party partners are required to comply with GDPR and UK Data Protection Act 2018 standards.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and understand how visitors use our site.
Cookies help us:
- Analyse website traffic and performance
- Personalise user experience
- Remember preferences for future visits
You can adjust your browser settings to refuse cookies or delete them at any time. However, some parts of the website may not function properly if cookies are disabled.
Your Data Protection Rights.
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion (right to be forgotten)
- Object to or restrict certain data processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, please contact us at privacy@solardream.co.uk
Links to Other Websites
Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The most recent version will always be available on our website, with the effective date clearly indicated.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please contact us at: 0203 5181612
Solar Dream Ltd, Cambridge, United Kingdom
